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Whether you have a specific question or just want to let us know how we did, you can contact us by email, live chat, or phone and we'll get back to you as quickly as possible.

support@aaptiv.com  |  +1 (877) 290-2815 

Email Hours of Operation:
Monday-Sunday: 8:00AM - 10:00PM (EST)

Phone and Live Chat Hours of Operation:
Monday-Friday: 10:00AM - 6:00PM (EST)

 

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Comments

13 comments
  • I dislike that I can not call a number and speak to customer service. 

     

  • Hi Rousmarielee! This is coming soon :)

  • Am I correct to understand that when I run a workout from my Apple Watch Series 3 that while stats are synced with APple Health the history is not synced back to the Aaptiv app?

  • Hi Neal! Your stats from your Apple Watch will not be synced back to the Aaptiv App. We hope to be able to incorporate this in the future, and we will be sure to let you know if we have an update on this! 

  • Hello, I am DESPERATELY trying to get a hold of someone at Aaptiv/Skyfit regarding my account. I have sent numerous email but can’t see Where to chat. Could someone PLEASE PLEASE call me? I have submitted a ticket with my information. Thank you

  • Hi Jodie- oh no! Apologies, I only see one email from you last night at 11pm EST. Someone is replying ASAP.

  • I've emailed you guys numerous of times to cancel my subscription before my free trial was over and ya know what happened? You guys never cancelled my subscription and stole $60 from my account..

  • Hi Fola- I apologize for any confusion! I do see that you are in contact with one of our agents. They are responding ASAP, and will be able to help you out with your account!

  • I submitted a request to cancel/refund within the 30-day period but I have not heard back. It says there is a live chat option but I’m not able to locate it. Would someone be able to assist me with cancelling my account and getting the refund?

  • Hi Erica - Apologies! I have responded to your email, and you should be all set!

  • Hi, is it possible to download the ios app in Switzerland? It doesn’t seem to be available in the app store...

  • Hi Julia! I'm sorry that you aren't able to use Aaptiv at this time. We’ll be sure to let you know when we expand to Switzerland. For updates on this, feel free to email us at support@aaptiv.com.

  • So I emailed and waited 2 days for subscription cancelling because I didn’t realize that i sign up eventhough I had enter a false email that should not exist at all on accident and still got charge for 100$ because I didn’t know that I had type in a wrong one. So I didn’t even get to do the free trial and then got charge. Still haven’t gotten an email back about subscription cancelling on a fake email, Then waited on the phone today and the call got disconnceted, try calling again but did not work. Maybe something should be fix so when you enter in the email it should say that the email doesn’t exist if it’s false. 

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