Contact Us


Whether you have a specific question or just want to let us know how we did, you can contact us by email, live chat, or phone and we'll get back to you as quickly as possible.  |  +1 (877) 290-2815 

Email Hours of Operation:
Monday-Sunday: 8:00AM - 10:00PM (EST)

Phone and Live Chat Hours of Operation:
Monday-Friday: 10:00AM - 6:00PM (EST)


2 out of 3 found this helpful


  • I dislike that I can not call a number and speak to customer service. 


  • Hi Rousmarielee! This is coming soon :)

  • Am I correct to understand that when I run a workout from my Apple Watch Series 3 that while stats are synced with APple Health the history is not synced back to the Aaptiv app?

  • Hi Neal! Your stats from your Apple Watch will not be synced back to the Aaptiv App. We hope to be able to incorporate this in the future, and we will be sure to let you know if we have an update on this! 

  • Hello, I am DESPERATELY trying to get a hold of someone at Aaptiv/Skyfit regarding my account. I have sent numerous email but can’t see Where to chat. Could someone PLEASE PLEASE call me? I have submitted a ticket with my information. Thank you

  • Hi Jodie- oh no! Apologies, I only see one email from you last night at 11pm EST. Someone is replying ASAP.

  • I've emailed you guys numerous of times to cancel my subscription before my free trial was over and ya know what happened? You guys never cancelled my subscription and stole $60 from my account..

  • Hi Fola- I apologize for any confusion! I do see that you are in contact with one of our agents. They are responding ASAP, and will be able to help you out with your account!

  • I submitted a request to cancel/refund within the 30-day period but I have not heard back. It says there is a live chat option but I’m not able to locate it. Would someone be able to assist me with cancelling my account and getting the refund?

  • Hi Erica - Apologies! I have responded to your email, and you should be all set!

  • Hi, is it possible to download the ios app in Switzerland? It doesn’t seem to be available in the app store...

  • Hi Julia! I'm sorry that you aren't able to use Aaptiv at this time. We’ll be sure to let you know when we expand to Switzerland. For updates on this, feel free to email us at

  • I have sent two emails regarding my account and every time I call no one answers the phone. Every time I send an email directly through the website it doesn't go through and continuously is 'verifying'. I'm starting to think this is a scam. I will be filing a report with the BBB if no one responds to me in 24 hours.

  • Hi Riley! I see that this was resolved through email. Feel free to reach back out to our support team if you have any other questions. We're happy to help!

  • Please cancel my membership. I emailed and haven’t gotten a response.

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