How do I cancel my subscription?

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We’re sorry you want to cancel!

If there is anything we can do to help or if you would like to learn more about discounted options email us at support@aaptiv.com 

If you signed up for Aaptiv through our website or with a discount:

Contact us at support@aaptiv.com to cancel your subscription. The request must be made at least 48 hours prior to your renewal date, as we do not issue refunds for requests that are made after you have been charged.

If you signed up for Aaptiv through your iTunes account:

On your iPhone,
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions > Aaptiv > Cancel Subscription.

* Note: if you do not see Aaptiv in your list of subscriptions, this means you signed up through the website and you must contact support@aaptiv.com to cancel.

If you signed up for Aaptiv through the Google Play Store:

On your Android phone,
1. Open the Google Play Store.
2. Tap Menu > Subscriptions.
3. Find the subscription you want to cancel.
4. Tap Cancel.

If you are not sure how you signed up for Aaptiv, you can log into your account at https://aaptiv.com/login and find out this information. 

* Note: if you do not see Aaptiv in your list of subscriptions, this means you signed up through the website and you must contact support@aaptiv.com to cancel.

12 out of 15 found this helpful

Comments

15 comments
  • Sorry l will like to end the trial and cancelled
    I wish you have video or picture of the program.
    It is hard for me to follow your program
    Thank you

  • Hi Olaide - Thanks for your feedback! We currently do not offer images or videos. Many of our Members have been asking for this, and I can assure that we are actively thinking about it. I can confirm that your subscription has been canceled, and you will not be charged. You're all set!

  • I ageee it is too hard to follow by hearing I would like to end my trial and cancel the subscription thank you

  • I sent an email to support@aaptiv.com requesting cancellation. Can you please confirm? thanks

  • Hi Emma! I have responded to your email regarding the cancellation request. Feel free to respond to that email, if you have any questions.

  • I sent an email cancelling as well. I agree that pictures or videos would be extremely helpful.

  • Hi Sue! I can confirm that your subscription has been canceled, and you will not be charged. Your account will expire on November 10th.

  • Hi, i didn't subscribe for any program. i want to cancel my account. they charged me for yearly subscription which i don't want. I want my money back. thanks

  • Hi Anusha! I apologize for any confusion. I see that a member of our support team has responded to your email. Feel free to follow up with any questions!

  • Please cancel my subscription! I did not enjoy having no images with the program. I signed up on a Thursday and would like my subscription cancelled before I am charged for being under 48 hours. Thank you.

  • Hi McKenzie! I see that someone from our support team has responded to your email. Feel free to reach back out if you have any other questions. We're happy to help!

  • Hello, I was on a month free trial and wanted to continue with just monthly access but was charged for an entire year. When I go into manage my subscription I get an error. I attempted to call and email but have not heard back, can someone please get in touch with me? Thanks!

  • Hi Molly! I apologize for any confusion. One of our team members will get back to your support email shortly. Thanks for your patience!

  • Hello Abby, I also sent a request to cancel but have not heard back yet and I would like confirmation that everything will be refunded. Can you please verify?

  • I also sent multiple emails to cancel but have not heard back. Please verify.

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