Why was I charged my subscription fee if I deleted the app off my phone?


When deleting Aaptiv from your phone, your subscription DOES stays active until unsubscribed  from the app store.  

If you registered on our website, with a discount, or through the Google Play Store, you must contact us to request a refund. You can also Chat with us live between the hours of 8am-4pm EST, Mon-Fri.

If you signed up for Aaptiv through your iTunes account, please contact Apple Support to request a refund. When you sign up for Aaptiv through the App Store, Apple handles your payment directly through your Apple ID. Apple does not pass your payment information to Aaptiv, so we are unable to assist with the refund. You can reach Apple Support by email, Live Chat, or phone at 800–692–7753 (7am-11pm CT).

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