How do I redeem a promotional code?

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    Mariel Duran

    Hello! I want to know how can I redeem a code on my IOS device. Every time I hit the redeem button and try to sign in with my account, it says my password is incorrect (even if I wrote it down and tried the same one). I tried asking for a change of password but when I enter my e-mail it says that there´s no account with it. It´s the same thing when I try it on the app. I even tried to sign up again with my e-mail, but then it says there´s already an account linked to that mail. Help! 

    Thanks in advance and hope to hear from you soon,

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